- Can I FTP into the server where my site is hosted?
You can use an FTP program such as FileZilla, CuteFTP or your chosen FTP program. - What is the FTP Port I need to use?
Port 21 - What is my username?
Your main username is the same username you use to access your cPanel account. These details can also be found in the “New Account Information” email sent to you when you first signed up with us. If you created another FTP account in cPanel, you would use this as the username. - What is my password?
Your password is the same one you use to access your cPanel account. These details can also be found in the “New Account Information” email sent to you when you first signed up with us. If you created another FTP account in cPanel, you would use the password you created when setting up the account. - Can I create another FTP Account in cPanel?
Yes, you can. You need to add an account in “FTP Accounts” in cPanel. You will only need to do this when you wish to restrict the user’s access to a specific directory or access to your entire cPanel home directory. - Can I change the master cPanel account FTP password and keep the current cPanel password as is?
No. If you change your master cPanel login, this will also change the master FTP password. - If I add an addon domain, will an FTP account be created in cPanel?
When you add an addon domain in cPanel, an FTP account is not automatically created by default. You can, however, use your master cPanel Username and password to connect via FTP or create an additional FTP account by using the “FTP Accounts” in cPanel. - What is the hostname I use?
The hostname is your domain name. You can also use the full server hostname or the IP address your website is stored on. - I’m getting a certificate error when I connect to the server. How can I securely connect?
You can either ignore the warning and usually, there is a checkbox you can check to remember the selection or use the full server name to connect to the server. Currently, due to how cPanel configures the FTP server, the FTP server will give a warning when using TLS encryption and attempting to connect if you use your domain name or the IP address. If you use the full server hostname (i.e. xxxxxxxvm.perthwebhosting.net.au) you won’t get a certificate error. - I got several domains set up in my account. How can I access this directory using an FTP program?
When you created your addon domain, you would have created it in the “default root directory”, the public_html directory, or another directory above the root directory. If you created an extra FTP account for the domain, you must ensure you selected the correct directory when creating the account. - Can I create a folder and store my files in a directory that no one can access?
Technically you can. However, you need to be aware that if your using a cPanel server, these servers were built and designed for hosting websites, not storing personal files. We highly recommend looking at One Drive as an alternative option. It is also against our T&Cs to use our web servers as a file-storing platform, and we cannot guarantee your data will be secure.
