How to track email deliverability

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The track delivery interface displays a report about email message deliveries from your account. This interface can be useful if you are experiencing issues with emails being delivered and need to trace your emails delivery route. Tracing the route can help you determine the cause of email delivery problems.

To access this interface, please sign into cPanel using either of the methods outlined above.

In your cPanel, look for the section labelled Email, and click on Track Delivery.

You should now be presented with a screen similar to the image below.

Search

The Recipient Email (optional) text box lets you to filter the Delivery Report table results to a specific email address. To do so, perform the following steps:

1. Enter an email address in the Recipient Email (optional) text box.

2. Click Run Report. The system will filter the Delivery Report table to only display results for the recipient email address. It will also display the Email Address Trace diagram.

To reset the Delivery Report table’s results, perform the following steps:

1. Remove the email address from the Recipient Email (optional) text box.

2. Click Run Report. This will remove the filter from the Delivery Report table and display all email message results.

Delivery Report

By default, the table lists the 250 most recent messages to and from your cPanel account’s mailboxes. This includes every delivery success and failure. The table sorts the data into the following columns by default:

Event — An icon that indicates the message’s delivery status:

The system delivered the message.
The message’s status is unknown, or delivery is in progress.
The system deferred the message.
The message encountered a delivery error.
The system archived the message.
The system rejected and discarded the message at Simple Mail Transfer Protocol (SMTP) time. This can occur when the sender’s server does not use a secure configuration or the server is on a Real time black hole list.
The mail server accepted the message but it did not deliver the message to the recipient’s inbox. This can occur when spam software filters a message or if a recipient has custom email filters.

From Address — The email address on your system that sent the message.

Sender — The sender’s cPanel username.

Sent Time — The date and time when the user sent the message.

Spam Score — The message’s Apache SpamAssassin™ score.

Recipient — The email address to which the user sent the message.

Result — A message that describes the delivery results.

Actions — Click the information icon ( ) to view and print information about the selected message. This information includes information such as a message’s sender, recipient, and username.

Delivery Report Table Options

You can filter your search results with the following options:

Record Selection:

To filter the records:

1. Select any of the following checkboxes:

Show Successes
Show Deferred
Show Failures
Show In-Progress

2. Select the maximum number of results to display from the Max Results/Type menu.

Column Selection:

To select the columns that you wish to display or hide in the Delivery Report table, click the table options icon

A new window will appear. In this window, select or deselect the checkboxes for the following column headers:

Select All — Select all of the available options.
Event — An icon that indicates the message’s delivery status.
User — The cPanel username of the sender.
Domain — The sender’s domain.
From Address — The email address on your system that sent the message.
Sender — The sender’s cPanel email address.
Sent Time — The date and time at which the user sent the message.
Sender Host — The sender’s host’s IP address.
Sender IP Address — The sender’s IP address.
Authentication — A type of SMTP authentication.
Spam Score — The email’s Apache SpamAssassin score.
Recipient — The email address to which the user sent the message.
Delivery User — The cPanel username that owns the recipient’s email address.
Delivery Domain — The domain of the recipient.
Delivered To — The email address of the recipient.
Router — The internal router that handled the delivery of the message.
Transport — The recipient’s SMTP method type.
Out Time — The date and time at the intended recipient received the message.
ID — The outgoing message’s ID.
Delivery Host — The hostname of the recipient’s email exchanger.
Delivery IP Address — The recipient email exchanger’s IP address.
Size — The size of the outgoing message, in bytes.
Result — A message that describes the delivery results.
Actions — Displays the information icon ( ). This lets you view and print information about a message.

Email Address Trace

This diagram displays how the system would send an email message to the given email address. It traces how the local system routes a message. You can use this feature to find potential problems with message delivery. Each icon displays information about the message’s delivery path.